Shipping policy
Clean Chalk, LLC is the operator of (CLEANCHALK.COM.com) ("Website"). You agree to the terms below by placing an order through this website. These are provided to ensure both parties know and agree upon this arrangement to mutually protect and set expectations for our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Returns
Return Policy:
To ensure the sustainability of our small business and make the refund process as convenient as possible for you, we deduct shipping fees from the refund amount. This approach allows us to continue delivering the high-quality products and services you expect.
General Returns
Clean Chalk, LLC will happily accept returns due to dissatisfaction as long as we receive a “request to return” within 30 days of receipt of the item and it is returned to us in its original packaging, unused, and in resalable condition. Customers are responsible for all shipping costs. We recommend that you insure the shipment.
Defective Returns
If the Clean Chalk dispenser is defective, please provide us with a picture of the defect at Hello@CleanChalk.com with “Defective and your order #” in the subject line. We will be happy to replace the product or issue a refund. The shipping cost will be deducted.
If the Super Grip Chalk is defective, please provide us with a picture of the defect at Hello@CleanChalk.com with “Defective and your order #” in the subject line. We will be happy to replace the product or issue a refund. The shipping cost will be deducted.
Once returns are received and accepted, refunds or replacements will be processed. We will notify you via email.
Delivery Terms
Transit Time Domestically - In general, domestic shipments are in transit for 5-7 days.
Transit time internationally—Generally, orders shipped internationally are in transit for 4 - 28 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you choose your courier at checkout.
Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of the order.
Our warehouse operates Monday through Friday during standard Eastern time business hours, except on national holidays, when it is closed. In these instances, we take steps to ensure shipment delays are kept to a minimum.
Change Of Delivery Address
We can change the address for a change of delivery address requests before the order has been processed.
P.O. Box Shipping
Clean Chalk, LLC will only ship to P.O. box addresses using postal services. We are unable to offer courier services to these locations.
Military Address Shipping
We can ship to military addresses using USPS, but we are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will wait for it to become available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link via email or txt from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service with the next steps.
Import Duties & Taxes
Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to the shipping hub at the customer's expense. Clean Chalk, LLC is not responsible for customers' failure to accept packages due to duties and/or taxes.
Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched.
Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For any customer service inquiries, please refer to our contact page.
https://cleanchalk.com/pages/contact